Human resources committed to marketing services

Global Call Center guarantees its workforce both internal and external training regarding the conventional and innovative lines of work of the call center.

Training essentially incorporates the following:

• Quality, organization and procedures, listening and customer satisfaction.
• Telemarketing techniques in connection with sales procedures.
• Perfect management of communication during client negotiations: complaints management techniques, claims settlement, and incident terminations.

Training sessions are organized on a continual basis in order to achieve constant improvement of the qualification and information level, thus guaranteeing a response that is well argumented, reliable and tailored.

Human resources committed to IT services

Training of support engineers and hotliners is based on the development of triple skills:

• Superior IT know-how often certified by the industry-leading international software publishers: all our engineers hold certificates from international software publishers and IT manufacturers – Microsoft, Symantec, MCP, MCSE, A+, N+,
• A know-how and skill in the client relationship field so as to improve the relationship they establish with your in-house resources or your clients leading to their complete satisfaction,
• An outstanding ability to combine information relating to the lines of work and the products/services of our client partners, but also relating to the corporate culture so as to achieve outstanding services, in all transparency.

Evaluations and Motivations

• Daily evaluation chart of work-in-progress (qualitative and quantitative)
• Motivation of achieved results and institution of progress targets.
• Self-assessment system by the teams following the analysis of registered client contacts.