© 2003 by Global Call Center

     
 

TeamPoint by Point Information System
Architecture System Microsoft Windows NT Server
SGBDR Microsoft SQL Server

POINT includes several modules:

  • CenterPOINT: contact and activities management
  • MarketPOINT : complete marketing campaign management
  • SalesPOINT : sales and opportunities management
  • CarePOINT : customer service management

Altitude Software (Easyphone in France) : 60 licenses Architecture System Microsoft Windows 2000 Server & SQL Server 2000

ALTITUDE uCI includes several modules:

  • 1 CTI server for the management of calls and systems, the link with the PABX and the management of agents,
  • UAgents supports the management of incoming/outgoing calls (preview & power),
  • USupervisor ensures real-time supervision and data reporting,
  • Altitude Voice ensures incoming and outgoing call management (preview and power),
  • Altitude Script Developer: Script development tool.