Global Call Center

GCC has three platforms named: Amilcar, Hannibal and Alyssa-Didon.

Amilcar: 18 workstations - DELL PIII 600 Mhz, 128 MB of Ram and 20 GB of HD, Screen 17’’
Hannibal: 23 workstations - NEC PIII 933 Mhz, 128 MB of Ram and 20 GB HD, Screen 17’’
Alyssa-Didon: 49 workstations - IBM P IV, 1.8 Ghz, 256 MB of Ram, 40 GB of HD, Screen 17’’
Reserve stations: 2 workstations - NEC PIII 933 Mhz, 128 MB of Ram et 20 GB of HD, Screen 17’’
Test stations: for advanced support, 3 stations - NEC PIII 256 MB of Ram et 20 GB of HD
Management: 4 workstations - DELL & NEC PIII 128 A 512 MB of Ram, Screen 17’’, HD from 20 to 40 GB.
Printers: HP Laserjet 8100 N (32p/m), Color Multifunction Laserjet 4600 N, LJ 4100 MFP
Switch: Intel & LG 10/100 MBits
Intel Router
8 Servers: All expandable for anticipated increase of transactions

- Application Server CRM TeamPoint : HP NetServer LC 2000 PIII 600 Mhz, 1 GB of Ram, 5 HD 9.1 GO, RAID 5, HP SURSTORE DLT 40 GO ; extra network card and Internet feed

- CTI Server: HP NetServer LC 2000 PIII, 600 Mhz, 1 GB of Ram, 5 HD 9.1 GO, RAID 5, HP SURSTORE DLT 40 GO; extra network card and Internet feed

- Messages Server: COMPAQ ML 350, P IV, 2.2 Ghz, 1.5 GB of Ram, RAID 5, extra network card and Internet feed

- CRM Altitude Software Server: COMPAQ ML 370, PIV 2.4 Ghz, 1.5 GB of Ram, RAID 5, DLT 40/80 Go, extra network card and Internet feed

- SQL Server For Altitude Software Server: Compaq ML 350, PIV, 2.2 Ghz, 1.5 GB of Ram, RAID 5 extra network card and Internet feed

- Domain control server Windows 2000: Compaq ML 350, PIV, 2.2 Ghz, 1.5 GB of Ram, RAID 5, extra network card and Internet feed

- Reporting BCMS Vu Server : Compaq ML 330, P III, 2.2 Ghz, 512 MB of Ram, RAID 5, extra network card and Internet feed

- Data base server: SCD HP SURSTORE CD-R 7 *32v Server

All servers have an extra Power Supply and network card.