‚ PABX: Lucent Definity Prologix CMC CSI with Call Center Platform Elite +

• MAP D Call Center Platform
• ASAI CORE G3VS+PROL
• Max T2 Number: 6
• Max Ports Number: 500

‚ IPVoice Gateway:

• Equipment connecting the Tunis Production site with our Telecom relay station hosted in France.

‚ Units:

• Digital 6416D & 6402D, LCD screen, micro GN TELECOM headphones, and noise reduction LEM.

‚ CTI:

• Vu Computer Telephony Server Software Center. Currently, the CTI is used for incoming calls (follow-through of client chart under support contract).

‚ Reporting software:

• BCMS Vu (Agent Activity, VDN, Service Level) & U Supervisor by Altitude Software.

‚ Taxation Software:

• TTPCWIN (Lucent)

‚ Board panel : (2 lines)
‚Remote in-situ password listening device for client managers (access is possible from anywhere outside the call center).

‚Telemaintenance Support and Maintenance Contract

TELECOM
‚ Digital Modem:

• Patton, paradyne et Sagem

‚LS (specialized line) & T2:

• LS (specialized line) 2 Mbytes Data with headquarters; International LLI (120 Simultaneous Communications); Internet LS; PRI Help LLI, 4 T2 in France, 2 T2 in Tunisia (local activity)