Global Call Center offers its client partners the possibility to externalize a large range of marketing activities and tasks in order to establish a personalized and beneficial contact with your current and potential customers.

Global Call Center thus assures an externalized management of comprehensive operations for remote-client relationships.

Outgoing calls

• Directory development
• Identification of opportunity
• Telesales
• Appointment making
• Traffic creation
• Courtesy calls
• Polls and surveys,
• Telecollection.
  

Incoming calls

• Management of calls for information, data base creation and personalized
• document correspondence,
• Development of potential customers,
• Registration of test offers,
• Information on products and services / Info-line
• Order taking,
• Product launching,
• Customer support,
• After-sales services,
• Crisis management,
• Customer loyalty creation,
• Complaints management,