Global Call Center, Microsoft Gold Certified for Support Services , acts as a support expert to companies by offering personalized services.

The Support Proximity & Gold technical support contracts amalgamate our entire know-how for our clients in order for them to achieve a superior management of their IT system with the Microsoft technologies in use, in an environment of assorted software and equipment.

The Support offers are specifically tailored to meet the expectations of companies wishing to ensure the availability and the performances of their IT network and the productivity of their systems, telecom and development teams.
These specific services meet your expectations in terms of performance of your IT network and your resources:

• Technical account management allocation (TAM for Gold & Enterprise Contracts),
• Preventive support: Support Review and Action Planning,
• Action support: Multi-services incident credit,
• On-location mediation,
• Secondary services: rollout, assistance in migration action planning, security control,
• Ensured transparent escalation for the software publishers by our care,
• Personalized subscriber service: reporting, performance indicators,
• Quality norms, detailed statement of your incidents.